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It usually takes us about 3-5 business days to process an order. We are a small company with only two employees so we really do appreciate your patience with us.

The shipping service used by CLYW is: Canada Post www.canadapost.ca

Shipping for Canada: 

The service we use for Canada is 'Expedited Parcel'.  Expedited Parcel includes tracking and signature. Once shipped it usually takes less than 1 week for orders to arrive in Canada.

After we ship your package you will receive an automatic email with the tracking number. If you do not, please contact us and we'll get it to you right away.  

You can check the status of your order through www.canadapost.ca.

Shipping for USA: 

The service we use for USA is 'Expedited Parcel - Tracked' and 'Small Packet Air - No Tracking'.  

'Expedited Parcel' includes tracking and 'Small Packet Air' does not. Once shipped it usually takes 1-2 weeks for orders to arrive in the United States for both shipping options. Please be aware that customs does have the authority to hold packages for up to 40 days without notice, but this is a very uncommon thing. Also during the holiday season packages can take longer to arrive.

'Small Packet Air' is a more affordable option, but it does not include tracking or insurance. If you select this service, CLYW will not be held responsible for lost or damaged orders. We will only replace missing packages that were shipped using 'Expedited Parcel'.

After we ship your package you will receive an automatic email with the tracking number. If you do not, please contact us and we'll get it to you right away.  

For 'Expedited Parcel' you can check the status of your package through both www.canadapost.ca and USPS.com once it crosses the border.

International Shipping:

Customers outside of Canada and USA should note that we now offer shipping options that include tracking for some Countries. Orders that are shipped using 'International Packet - Tracked' include tracking and orders that are shipped with 'Small Packet Air - No Tracking' do not include tracking. CLYW will not be held responsible for lost or damaged packages unless you have selected an option that includes tracking. It is very uncommon that packages go missing.

Please contact us if you would like to upgrade your international order to include tracking and we can get you a quote. It is usually an extra $35-50 depending on your region.