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Last Edited: January 2015

CLYW, Inc. (hereinafter, "CLYW") is committed to protecting the privacy, confidentiality, accuracy and security of personal information in our possession. This Privacy Policy explains our on-line information practices and how CLYW collects, uses and discloses the personal information you may choose to provide to us.

 

PERSONAL INFORMATION

"Personal information" refers to information that specifically identifies you as an individual and is provided to or collected by us. It may include, for example, your name, residential mailing address, residential email address, residential phone and facsimile numbers, age, credit card number, and gender. Personal information does not include business contact information or information that is already in the public domain. CLYW is committed to collecting, using and disclosing personal information responsibly. Personal information that you provide will be used and disclosed only for the purposes to which you have consented.

By using CLYW's websites you signify your consent to the collection of personal information. CLYW may modify or revise its Privacy Policy from time-to-time without any notice to you. The revised Privacy Policy shall be posted on our websites. You should review the Privacy Policy on a regular basis for any such changes. You agree that your continued use of our websites after the revised Privacy Policy has been posted constitutes your consent to such revised Privacy Policy.

Information Automatically Collected

We receive and store certain types of information when you contact our websites. Cookies are simple text files that web browsers place on a user's hard drive when sites are visited. Cookies tell us that you are a past user of the website. CLYW uses cookies to measure the number of visits, average time spent, pages viewed and to gather other statistics relating to the use of our website. No personal information is stored within the Cookies. You may decline Cookies if your web browser permits, but certain features on our websites may not function if you do not accept Cookies.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information. We use two third-party tracking services; Heap Analytics that use cookies to track non-personally identifiable information about visitors. 

Online Advertising We Use

We use Facebook to remarket and advertise ads to our visitors on Facebook. Facebook remarketing will display relevant ads tailored to you based on what parts of the CLYW website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Facebook Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Children

CLYW's website is intended for use by adults and minors over the age of 13. CLYW does not knowingly collect or use information from minors under the age of 13. 

Personal Information You Provide

CLYW receives personal information only for a narrow set of purposes. Providing us with your personal information is always your choice. When you request services from us, we ask that you provide sufficient information to enable us to respond to your request. Personal Information may be used:

  • To contact and correspond with you;
  • To confirm your identity;
  • To process and ship your orders for products;
  • For billing purposes related to our services;
  • To notify consumers of website updates;
  • To contact consumers for marketing purposes;
  • To respond to your service request or complaint; or
  • For regulatory and audit purposes.

Personal information may also be used for other purposes, subject to obtaining your prior consent.

Website: CLYW may use the personal information you provide to us on the website to contact you from time-to-time and as otherwise permitted by law. CLYW also collects both aggregate and user-specific information from the web pages accessed or visited, and any information volunteered by visitors to the website, such as marketing survey information and contest application information.

Purchases: CLYW may collect personal information about you when you purchase products from us by email, telephone, mail or fax.

Service Request or Complaints: CLYW may collect personal information from you if you contact us with a request or complaint. The information collected may include your name, address, telephone number, email address, and the necessary facts to enable us to deal with your request or complaint.

Marketing: CLYW may collect information about you if you consent to participate in any of our marketing initiatives or research. The information collected may include your consumer habits and preferences. We may also send you email promotions and other information that may be of interest to you from CLYW. 

Contests and Promotions: CLYW may collect information about you if you participate in any of our contests or promotions.

 

CONSENT TO USE PERSONAL INFORMATION

CLYW may obtain your express consent or deem that consent has been implied by the circumstances. When we receive personal information from you that enables us to provide you with our services, your consent to allow us to deal with that personal information in a reasonable manner may be implied.

You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above.

 

SHARING PERSONAL INFORMATION WITH OTHERS

We will not sell, transfer or share any personal information about you to any third parties outside of CLYW, except under circumstances as may be required by law or to protect legal rights.

In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us, such fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service, provided such suppliers agree to keep all personal information private, confidential and secure. CLYW may also disclose your personal information to third parties who administer contests, promotions and on-line activities on our behalf.

In certain circumstances, we may provide personal information to third parties for legal or regulatory purposes, or as otherwise required or permitted by law.

If CLYW or its assets were to be sold, the purchaser is entitled to conduct a "due diligence" review of our records to ensure we are a viable business honestly portrayed to the purchaser. This due diligence review may involve some review of our accounting and client files. Before being provided access to our records, the potential purchaser would be required to agree in writing to keep all information confidential.

 

SECURITY SAFEGUARDS

CLYW understands the importance of protecting your personal information. We use Internet security protocols to protect personal information collected through our websites. However, CLYW does not represent or warrant the complete security of the personal information provided to us through our websites. You understand that you are providing such information to us at your own risk.

 

KEEPING INFORMATION ACCURATE

It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. With some exceptions prescribed by law, you have the right to access, verify or challenge the information we have about you and have it amended if appropriate. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances.

 

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, or you wish to access or make changes to information about you, please contact us by email at: thelodge [at] clyw [dot] ca